Supervisor's Script Book by Raymond Dreyfack
Supervisor's Script Book
Author: Raymond Dreyfack
Title: Supervisor's Script Book
ISBN10: 0134601149
ISBN13: 978-0134601144
Format: .PDF .EPUB .FB2
Publisher: Prentice Hall Direct; 1 edition (June 1, 1996)
Language: English
Size pdf: 1422 kb
Size epub: 1800 kb
Rating: 4.8 ✪
Votes: 318
Category: Business & Money
Subcategory: Human Resources

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Supervisor's Script Book - Raymond Dreyfack
PDF version

1800 downloads at 23 mb/s

Supervisor's Script Book - Raymond Dreyfack
EPUB version

1422 downloads at 31 mb/s
Even the best managers sometimes find themselves at a loss for words when confronted with difficult bosses, problem employees, unhappy customers, or sensitive issues. Supervisor's Script Book gives you actual word-for-word responses you can use to successfully mediate conflicts, gain support for your initiatives, and stop potentially destructive situations before they undermine your authority and chances for career advancement.
The 176 scripts in this unique management tool will help you quickly and efficiently solve virtually every problem you could face on the job, counter all the responses you're likely to hear, and promote a work atmosphere of mutual respect, cooperation, and enhanced productivity.