E-Service: 24 Ways to Keep Your Customers--When the Competition Is Just a Click Away by Ron Zemke, Tom Connellan
E-Service: 24 Ways to Keep Your Customers--When the Competition Is Just a Click Away
Author: Ron Zemke, Tom Connellan
Title: E-Service: 24 Ways to Keep Your Customers--When the Competition Is Just a Click Away
ISBN10: 0814406068
ISBN13: 978-0814406069
Format: .PDF .EPUB .FB2
Pages:
Publisher: AMACOM; 1st edition (October 20, 2000)
Language: English
Size pdf: 1360 kb
Size epub: 1434 kb
Rating: 4.8 ✪
Votes: 449
Category: Business & Money
Subcategory: Marketing & Sales
This is a guide to building good service on the Web. It provides a blueprint of ready-to-implement ideas and solutions for how to provide great service in cyberspace.